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How Can We Help?


Whether you have a question about a rooftop tent, need help with an order, or want advice on your next adventure setup. Owned and operated by MARVELOUS SALES LLC.

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Email

support@marvelous-sales.com
Replies within 24 hours

Phone

(555) 000-0000

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. That means total delivery is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on rooftop tents and kayaks?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy?

We want you to be happy with your purchase. If something is not quite right, please review our return policy on our website or reach out to our support team. We will walk you through every step and make the process as smooth as possible.

Can I exchange a product for a different size or model?

Exchanges are handled on a case-by-case basis depending on the product and availability. Contact us with your order number and we will help you find the right fit or alternative. Our team is always happy to help sort out the details.

How do I choose the right rooftop tent for my vehicle?

Choosing the right rooftop tent depends on your vehicle's roof load rating, the number of sleepers, and whether you prefer a hardshell or softshell design. Check your vehicle's manual for dynamic and static roof load capacity before selecting a tent. Feel free to send us your vehicle details and we will recommend the best options for your setup.

What capacity power station do I need for camping?

The right power station depends on what devices and appliances you plan to run. For charging phones, laptops, and LED lights, a smaller unit works well. If you need to power a mini fridge, CPAP machine, or cooking appliances, a higher-capacity station is the better choice. Send us a list of your gear and we can help you match the right wattage.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
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What We Stand For


Fast Response

Our team replies to every inquiry within one business day so you are never left waiting.

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Your payment details are protected with industry-standard SSL encryption on every transaction.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.

Real People, Real Help

Every message is read and answered by a real person on our team, not an automated bot.